The agency is helpful by having great communication. They give us suggestions and provide everything we need. I like that they are reliable when one of the caregivers cannot make it. They can substitute another one very quickly. They did a great job with COVID-19 when I could not see her. I was still very confident she was receiving good care, and they truly care. I appreciate that they are very patient with my mother and aware she can fall easily. They know they cannot leave her, and they fill in the blanks for her.
Beverly M., daughter