The agency is helpful by having great communication. They give us suggestions and provide everything we need. I like that they are reliable when one of the caregivers cannot make it. They can substitute another one very quickly. They did a great job with COVID-19 when I could not see her. I was still very confident she was receiving good care, and they truly care. I appreciate that they are very patient with my mother and aware she can fall easily. They know they cannot leave her, and they fill in the blanks for her.