Love Leads Us to Ask Questions
It’s how we protect the people who matter most.
- What if she needs help overnight?
- Will the caregiver know how to support him when he’s confused?
- Can we really trust someone new in the house?
At Covenant Caregivers, we’ve built our work on that same kind of love, one guided by values and decades of experience supporting families through all stages of aging and care. It begins with honest answers to all of your questions, and continues with care that feels like family.
Here are some of the most common questions we receive, answered with the honesty and compassion that drive everything we do. Simply click on a question to read the corresponding response.
If you don’t see the information you’re looking for, simply give us a call anytime at 601-856-5660 or contact us online. We’d be happy to answer your questions.
How do you select your caregivers?
We’re very meticulous in choosing caregivers to become part of the Covenant family! One overarching criteria in our decision-making process is to only hire those we would want caring for our own loved ones at home. In addition, applicants must have experience providing care or companionship and provide at least three work-related references. We then proceed with in-person interviews, reference checks, and background checks, and the most qualified move on to the next phase of our screening process.
What screening tools do you use for potential caregivers?
For your peace of mind, our screening process is quite extensive, including:
- A drug screen
- Criminal history background check
- Nurse Aide Registry check
- Driver’s license and auto insurance verification
- Professional reference checks
Is Covenant Caregivers insured and bonded?
Yes. In addition to our careful hiring practices, we protect our clients and team by providing full insurance and bonding. All of our caregivers are covered by workers’ compensation and unemployment insurance.
Are your caregivers licensed?
Some of our caregivers hold CNA (Certified Nurse Aide) licenses, while others do not. Regardless of licensure, each caregiver must pass all screening requirements and complete our orientation and training process. Many of our caregivers have years of hands-on experience providing personal care.
Do I have to sign a contract or commit to a certain number of hours?
We do require a service agreement that outlines the services and cost. However, it’s flexible; you may cancel with just 24 hours’ notice. We ask for a minimum of four hours per shift.
Where does Covenant Caregivers provide service?
We serve clients in Jackson, Hattiesburg, Clinton, Madison, Brandon, and throughout central and southern Mississippi. We provide care wherever it’s needed: private homes, hospitals, rehab facilities, nursing homes, assisted living communities, and memory care units.
Are you able to accommodate emergency situations, such as an unexpected hospital stay or change in condition?
Absolutely. We answer the phone 24/7, and in emergency situations, we do everything possible to respond quickly. We maintain a strong team of “as needed” caregivers who help us fill urgent needs, even with short notice.
Is Covenant Caregivers a franchise or part of a larger corporation?
No. We are a locally owned and operated company. This independence allows us to be more flexible and responsive to your needs, something that can be difficult for larger, franchise-based agencies.
Do you employ your caregivers or are they independent contractors?
All of our caregivers are W-2 employees of Covenant Caregivers. This means:
- They are covered by workers’ compensation
- Payroll taxes are paid on their behalf
- They are bonded and insured
- We handle unemployment and Social Security contributions
We believe this employment model provides greater security, consistency, and peace of mind for the families we serve.
Still Have Questions? We’re Just a Call Away.
Your family’s story matters. Let us walk alongside you in this chapter, providing the care, trust, and compassion you deserve.
Your questions matter to us; every single one. If there’s something on your mind that wasn’t covered here, we invite you to reach out to us any time at 601-856-5660. Serving Jackson, Hattiesburg, Madison, Brandon, Clinton, and throughout central and southern Mississippi, we’re always here to listen and provide you with the answers, resources, and care solutions you need.